Rodri Glasses Pre-Order Delivery
Please note we've started to send the Rodri glasses out in batches and you'll receive an email with the Royal Mail tracking details once your order is on the way. We appreciate your patience as we're doing our very best to get them out as quickly as possible. Please bear with us, they will be sent out asap! If your order says pending, we're still working on it.
We appreciate your patience as every message we have to reply to is taking up precious time packing them :)
Delivery & Returns
We stock all our products and orders are normally dispatched the next working day with Royal Mail. Parcels are sent Tracked 24 and large letters also sent first class so they should arrive in 1-3 days.
Please note we don't dispatch items during the weekend. Please click here for the latest information from Royal Mail about deliveries.
The cost of the postage and packaging is shown on the checkout, depending on your location. We can also add a gift message if you are buying a present, just select the option at the checkout.
Where items are an irregular shape, sometimes we may have to use a courier service like Evri to get them to you safely. These packages will be trackable and we'll provide the tracking information.
Please double check your order and the email confirmation including the delivery address. If you spot any errors please contact us immediately. We will try to make any alterations provided the item has not already been produced and posted. Remember it is your responsibility to make sure the details provided are correct.
If the item you have purchased is on pre-order, please refer to the confirmation email for the expected dispatch date which was included in the product description at the time of ordering.
Please be assured we do everything in our control to make sure you receive the items quickly. Once your order is dispatched you'll receive an email with the tracking information.
Worldwide Delivery
We delivery across the globe from Canada to Cambodia, US to Australia. Please make sure you include a local phone number with your order details as we often have to include that in the paperwork.
Products are normally sent tracked by Royal Mail and we will provide the tracking details in your dispatch email. We may send parcels with other delivery couriers such as Evri depending on the weight.
Please note parcels may be subject to cross-border inspections by customs authorities.
Your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Extended Christmas Returns
We know that sometimes you might be buying a gift so for a little extra peace of mind this Christmas, we have extended our usual returns policy.
From the 27th October we have now extended our returns policy to 115 days!
Any orders from this date will be able to be returned* for a refund back to your original payment method or an exchange if you wish.
*Just make sure the items are unused, in the original packaging (if appropriate).
Please note we are unable to accept returns on personalised items unless they are faulty. We are also sorry to say due to hygiene and safety reasons, we are unable to exchange or refund the swimming shorts unless faulty. This does not affect your statutory rights.
Just contact us with your order number and we'll send you the return/exchange details.
Returns & Exchanges
While it is very rare, sometimes Royal Mail doesn’t always read our fragile stickers and things can get damaged in transit. Please notify us immediately if anything arrives damaged and send us some photos so we can notify the Royal Mail. We will then contact you to arrange a replacement to be sent out.
Please note we are unable to accept returns on personalised items unless they are faulty.
Should you wish to return or exchange anything, please contact us within 14 days of your order date. Any items that you wish to be returned or exchanged should be returned in the original packaging, unworn (where applicable) and at your own cost. We suggest using a tracked service as we will only be able to process the return / exchange once the item is received.
We are sorry to say due to hygiene and safety reasons, we are unable to exchange or refund the swimming shorts unless faulty. This does not affect your statutory rights.
If you have any questions about delivery, please contact us here.