Delivery & Returns
We dispatch orders daily by Royal Mail, with the exception the weekend. The items are normally posted first class so should arrive within 1-3 days. Please note due to the current situation, there may be a slight delay in your parcel arriving with Royal Mail and thank you for your patience. Royal Mail have said they are still delivering but "despite best efforts, some services maybe disrupted". Please click here for the latest information from Royal Mail.
The cost of the postage and packaging is shown on the checkout, depending on your location. We can also add a gift message if you are buying a present, just select the option at the checkout.
Where items are an irregular shape, sometimes we may have to use a courier service like Hermes to get them to you safely. These packages will be trackable and we can provide the information if you require it.
Please double check your order and the email confirmation including the delivery address. If you spot any errors please contact us immediately. We will try to make any alterations provided the item has not already been produced and posted. Remember it is your responsibility to make sure the details provided are correct.
If the item you have purchased is on pre-order, please refer to the confirmation email for the expected dispatch date which was included in the product description at the time of ordering.
Please be assured we do everything in our control to make sure you receive the items on time and thank you for your patience during these unprecedented times.
We delivery across the globe from Canada to Cambodia, US to Australia.
Products are normally sent by Royal Mail, tracked and signed. We will send you the tracking details of your order once it has been processed.
Please note parcels may be subject to cross-border inspections by customs authorities.
Your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Last Christmas posting dates this year...we are recommending a few days before what Royal Mail have said just in case!
UK - Thursday 16th December 2021
Ireland - Friday 10th December 2021
Australia & New Zealand - Wednesday 1st December 2021
Europe & USA - Wednesday 8th December 2021
Returns & Exchanges
While it is very rare, sometimes the Postman doesn’t always read our fragile stickers and things can get damaged in transit. Please notify us immediately if anything arrives damaged and send us some photos so we can notify the Royal Mail. We will then contact you to arrange a replacement to be sent out.
Please note we are unable to accept returns on personalised items unless they are faulty.
Should you wish to return or exchange anything, please contact us within 14 days of your order date. Any items that you wish to be returned or exchanged should be returned in the original packaging, unworn (where applicable) and at your own cost. We suggest using a tracked service as we will only be able to process the return / exchange once the item is received.
We are sorry to say due to hygiene and safety reasons, we are unable to exchange or refund the face coverings unless faulty. This does not affect your statutory rights.
If you have any questions about delivery, please contact us here.